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Privacy Policy

Privacy Policy

Last Updated: January 27, 2025

Introduction

Welcome to Evolv ("Evolv," "we," "us," or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.evolvlife.com (the "Site") or engage with us through other means.

This Privacy Policy applies to all personal information collected by Evolv through our Site, email communications, telephone interactions, and other channels. By accessing or using our Site or services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site or use our services.

Information We Collect
How We Use Your Information
Disclosure of Your Information
Cookies and Tracking Technologies
Interest-Based Advertising
Your Choices and Rights
Data Security
Data Retention
Children's Privacy
Third-Party Links and Services
International Data Transfers
Changes to This Privacy Policy
Contact Us

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

Create an account or register on our Site
Place an order or make a purchase
Subscribe to our newsletter or marketing communications
Participate in promotions, surveys, or events
Contact us via email, phone, or other channels
Submit reviews, comments, or feedback
Interact with our social media accounts

Types of personal information we may collect include:

Contact Details: Name, email address, mailing address, telephone number
Account Information: Username, password, and security details
Transaction Information: Payment information (processed securely), billing and shipping addresses, order history, subscription details
Demographic Information: Age, gender, date of birth, preferences, interests
Health Information: Self-reported health conditions, allergies, or dietary restrictions (only when voluntarily provided for product recommendations)
Content: Feedback, testimonials, and other content you provide
Communication Records: Emails, messages, and call recordings (with notice)
Social Media Information: Public profile information when you connect with us through social media platforms

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and usage, such as:

Device Information: IP address, browser type, device type, operating system, unique device identifiers, mobile network information
Usage Data: Pages viewed, links clicked, features used, access times, referring URLs, app usage statistics
Location Information: Precise or approximate location based on IP address or GPS (with your consent)
Analytics Data: Statistical data about user interactions, collected through tools like Google Analytics

We collect this information using cookies, web beacons, pixels, and other tracking technologies. For more information about our use of Google Analytics and other analytics tools, please see Section 4: Cookies and Tracking Technologies.

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

Social Media Platforms: When you interact with us through social media
Marketing Partners: Information from affiliates, advertising networks, and data aggregators
Publicly Available Sources: Public records and databases
Business Partners: When you access our services through a co-branded or co-marketed promotion

2. How We Use Your Information

We use the information we collect for various business purposes, including:

2.1 Providing and Improving Our Services

Order Processing: To process and fulfill your orders, including shipping and returns
Subscription Management: To manage your recurring orders and subscriptions
Account Management: To create and manage your account, including authentication
Customer Support: To respond to your inquiries, requests, or feedback
Personalization: To tailor content, recommendations, and offers based on your preferences and behavior
Product Development: To improve existing products and develop new products
Analytics: To analyze usage trends and improve our Site, products, and services
Quality Assurance: To monitor and improve the quality of our customer service interactions

2.2 Marketing and Advertising

Promotional Communications: To send you newsletters, offers, and other promotional materials (you may opt out at any time)
Advertising: To display targeted advertisements based on your interests and interactions, both on our platforms and on third-party sites
Surveys and Contests: To administer surveys, contests, or promotions
Market Research: To conduct market research and analyze customer preferences

2.3 Legal and Compliance

Compliance: To comply with legal obligations, regulatory requirements, and our policies
Protection: To protect the security and integrity of our Site, business, and users
Enforcement: To enforce our Terms of Service, Subscription Agreement, and other agreements
Fraud Prevention: To detect and prevent fraudulent transactions and activities

2.4 Other Purposes

Business Transactions: In connection with a merger, acquisition, financing, or sale of business assets
Consent-Based Uses: For any other purpose with your consent

3. Disclosure of Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may disclose your information to third-party vendors and service providers who perform services on our behalf, such as:

Payment processing and transaction management
Order fulfillment and logistics
Hosting and IT services
Marketing and advertising services
Data analytics and market research (including Google Analytics)
Customer service and support
Email and communication services
Fraud prevention and identity verification services

3.2 Legal Requirements

We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:

Comply with legal obligations, subpoenas, or court orders
Respond to government or regulatory requests
Protect and defend our rights, property, or safety, or that of our users or others
Prevent or investigate possible wrongdoing in connection with the Site or our services
Enforce our Terms of Service or Subscription Agreement

3.3 Business Transfers

In the event of a merger, acquisition, financing, restructuring, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to a successor or affiliate as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.4 With Your Consent

We may share your information for any other purposes disclosed to you at the time we collect the information or with your consent.

3.5 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your interactions with our Site. This helps us provide a better experience, analyze usage, and deliver personalized advertising.

4.1 Types of Cookies We Use

Essential Cookies: Necessary for the functioning of the Site (e.g., session management, security)
Performance Cookies: Collect information on how users interact with the Site (e.g., Google Analytics)
Functional Cookies: Remember your preferences and settings
Targeting Cookies: Collect information for delivering relevant advertisements

4.2 Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyze how users use our Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for us, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

You can prevent Google's collection and use of data by downloading and installing the browser plugin available at: https://tools.google.com/dlpage/gaoptout

4.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site. For more information about how to manage cookies, visit www.allaboutcookies.org.

4.4 Web Beacons and Pixels

We use web beacons, pixels, and other technologies to collect information about your interactions with emails and advertisements, helping us measure the effectiveness of our communications and marketing campaigns.

4.5 Do Not Track Signals

Our Site does not respond to "Do Not Track" signals from browsers. For more information about Do Not Track, visit www.allaboutdnt.com.

5. Interest-Based Advertising

We collaborate with third-party advertising networks to display advertisements on our Site and other sites. These partners may use cookies and similar technologies to collect information about your online activities over time and across different websites to provide targeted advertising.

5.1 Opting Out

You can opt out of interest-based advertising:

Network Advertising Initiative (NAI): www.networkadvertising.org/choices
Digital Advertising Alliance (DAA): www.aboutads.info/choices
Your Ad Choices: Adjust your settings for targeted advertising via your device or browser.

Please note that opting out does not stop all advertising but may reduce the relevance of ads you see.

6. Your Choices and Rights

6.1 Accessing and Updating Your Information

You may access, correct, or update your personal information by:

Logging into your account settings on our Site
Contacting us at support@evolvlife.com

6.2 Opting Out of Marketing Communications

Email Communications: You can unsubscribe from promotional emails by following the instructions in those emails or contacting us.
Push Notifications: Adjust your device settings to manage push notifications.
Text Messages: Reply STOP to any text message to opt out of future messages.

6.3 Deleting Your Account

You may request to delete your account by contacting us at support@evolvlife.com. Please note that some information may be retained in our records to comply with legal obligations, resolve disputes, or enforce our agreements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Security measures include:

Encryption: Sensitive data is encrypted during transmission and at rest.
Access Controls: Restricted access to personal data on a need-to-know basis.
Multi-factor Authentication: For access to sensitive systems and data.
Monitoring: Regular monitoring of systems for vulnerabilities and threats.
Incident Response: Procedures in place to handle security incidents promptly.
Third-Party Assessments: Regular security assessments of our service providers.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Criteria for retention include:

Legal obligations
Dispute resolution
Enforcement of agreements
Business operations and improvements
Accounting and tax requirements

When personal information is no longer needed, we securely destroy or anonymize it.

9. Children's Privacy

Our Site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If you are under 16, please do not provide any personal information on our Site or through our services.

If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe we might have information from or about a child under 16, please contact us at support@evolvlife.com.

10. Third-Party Links and Services

Our Site may contain links to websites or services operated by third parties. This Privacy Policy does not apply to such third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites.

We encourage you to review the privacy policies of any third-party sites you visit before providing personal information.

11. International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing the Site from outside of the U.S., please be aware that information collected through the Site may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence.

If we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to countries not deemed to provide an adequate level of data protection, we use appropriate safeguards such as Standard Contractual Clauses or obtain your consent for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will notify you by:

Updating the "Last Updated" date at the top of this policy
Posting the revised policy on our Site
Providing other appropriate notice as required by law

Your continued use of our Site or services after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us:

Evolv

1010 Atlantic Ave

Alameda, CA 94501

Email: support@evolvlife.com

For customer support inquiries, please contact: